Your Money Safe & secure
You are protected for the following reasons:
- Your Ski Miquel package holiday is protected by our ATOL (1694) so you can feel financially secure when booking with us.
- Your package holiday is also covered by the Package Travel & Linked Travel Arrangements Regulations (2018).
- If Ski Miquel has to cancel your holiday prior to departure due to government action, you will receive a full refund, a credit for another holiday, or an alternative holiday offer.
What happens if your holiday has to be cancelled by Ski Miquel prior to departure?
- If we have to cancel your holiday prior to departure due to government action, and if your holiday cancellation is not covered by your travel insurance policy, then we will offer you a full refund or a credit for a future holiday.
- We always put our guests first and we are pleased to confirm that all our guests and staff were successfully repatriated following the sudden closure of our resorts last winter. We acted early on knowing that we have a duty of care to our guests, and following the repatriation of our guests and staff, we then focussed on reimbursing our guests their holiday costs.
- The situation in March 2020 was unprecedented and something that we have never had to deal with before, but as a small independent and family-run business, we are proud to say we have arranged refunds for all our guests whose holidays were cancelled prior to departure as a result of the coronavirus outbreak.
- Please see our FAQs page for further information.