Skip to content

Your Money Safe & secure

Your money is safe with Ski Miquel

 

We would like to reassure you that your holiday costs are protected for the following reasons:

  • Ski Miquel has been operating for 40 years and all our flight-inclusive package holidays are protected by our ATOL (1694), so you are financially secure when you book with us.

  • Your package holiday is also covered by the Package Travel & Linked Travel Arrangements Regulations (2018).

  • If it should become necessary for us to cancel your holiday prior to departure, then you can change your holiday dates, take a Refund Credit Note for a holiday the following winter, or receive a full refund – Please see below for further details.

Your Questions Answered

 

What happens if my holiday needs to be cancelled by Ski Miquel prior to departure?

If it should become necessary for us to cancel your holiday prior to departure, and if the cancellation is not covered by your travel insurance policy, then we will offer you the following options:

  • Option 1:  Change your destination resort, or change your departure date to later in the season (subject to availability).

    Ski Miquel will not charge any administration fee to change your destination resort or date of departure.  However, please note that if the new holiday is of a higher value then you will be required to pay the difference in price, but if it is a lower cost then we will refund the difference to you.
    Please also note that there may be an amendment fee charged by the airline for changing the flights, but we will discuss this with you before we make any changes to your holiday arrangements.

  • Option 2:  Receive a Refund Credit Note for the full cost of your holiday, which you can use to book a holiday with us for the following season in Winter 2021/22.

  • Option 3:  Receive a full refund of your holiday costs.

 

What happens if my destination resort is closed, or if there is no skiing in resort?

If your destination resort is closed or there are restrictions in place that would prevent you from skiing (such as the ski area being closed, for example), then in that instance we would cancel your holiday prior to departure and offer you the three options referred to above.

 

What happens if I need to quarantine upon arrival in my destination resort?

We will not operate the holiday if you would need to quarantine or self-isolate upon arrival in resort, as you would not be able to ski, so in that instance we would cancel your holiday prior to departure and offer you the three options referred to above.

 

What are my options if I need to quarantine upon return to the UK?

If your holiday destination means you would need to go into quarantine or self-isolation upon your return to the UK and this is not be a viable option for you, then we will be able to offer you the three options referred to above.  However, if you are able to travel and quarantine or self-isolation upon your return would not be a problem for you, then we would still propose to take you on the holiday, if at all possible.

Once you have paid your balance, you will committed to the holiday.

 

What if I am diagnosed with COVID or have symptoms and need to self-isolate?

If you or any member of your group are diagnosed with COVID prior to departure, or if you are displaying COVID symptoms and have been asked to self-isolate and are unable to travel as a result, and if your travel insurance policy does not cover you for this, then please send us a copy of your medical certificate or doctor’s note and you will then be able to amend your booking in accordance with Option 1 above.

Please note that our normal terms & conditions will apply for any cancellations in this instance, so if you wish to cancel your holiday then we would recommend that you liaise with your travel insurance company first.

 

What if my local area in the UK goes into lockdown prior to departure?

If your departure date falls within the period that your local area in the UK is under lockdown restrictions, and if your travel insurance policy does not cover you for this, then you will be able to amend your booking in accordance with Option 1 above.

Please note that our normal terms & conditions will apply for any cancellations in this instance, so if you wish to cancel your holiday then we would recommend that you liaise with your travel insurance company first.

 

When will I need to pay the balance for my holiday?

Our normal terms are payment of the balance 10 weeks prior to departure, but due to the current circumstances we have relaxed our payment terms for all bookings for Winter 2020/21 and we will now be accepting balance payments just 4 weeks (28 days) prior to departure, by which time we are likely to have a better understanding of whether we will be able to operate your holiday.

If you are currently unsure about whether to travel on the dates you have booked, you can amend your booking in accordance with Option 1 above.

 

Please note that the content of this page is not intended to change any of our standard terms & conditions, and in the case of any ambiguity then our standard terms & conditions will apply.

Please also visit our FAQs page for further information.