Skip to content
Playing in the powder in Serre chevalier

FAQs

Everything you'll need to know

General questions

What are your office opening hours?

Our office is open from 9:00am – 5:30pm on Monday to Friday, from mid-March through until mid-September. Our opening hours then extend to 9:00am – 6:00pm on Monday to Friday and 9:30am – 12:30pm on Saturdays from mid-September until mid-March.

Where should I ski?

The office team have extensive knowledge of all our resorts and accommodation and will help choose the right ski holiday for you. We have been to all the resorts many times and so we are confident of being able to answer most questions – If we can’t then we will come back to you with the answer as soon as we have been able to do some further research on your query!

How do I book with Ski Miquel?

Please simply call us at the office to book your holiday: 01457 821200

Do I have to take over the whole chalet?

No, the chalet-hotels accommodate group sizes from two upwards! If you have a large group and there isn't enough room in a chalet-hotel, we have good value partner hotels nearby in most of our resorts that we can use as an overflow, and hotel guests can still eat in the chalet-hotel. Please call us for further information.

Can we book the whole chalet-hotel if we want to?

Yes, if you use all the rooms. Our chalet-hotels have between 11 and 14 rooms in each, and a number of rooms can accommodate more than two guests. If your group increases beyond the total capacity of the chalet, then we can usually find other accommodation nearby, but still provide space for everybody to eat together in the chalet (numbers permitting).

Can you help with my large group booking?

Of course! Please call us first so we can help find the right resort and chalet-hotel for your group. Then if you wish we can give you an option for up to three days, at no cost or commitment, whilst you liaise with your group. Once you have confirmed, we will ensure that guests have the right rooms allocated and we will give you the best possible price by giving you room-sharing reductions (if possible) and any group discount that may be applicable. When the majority of the group have booked, we can hold any additional rooms on an ‘open option’ to give you time to chase the final payers in your group.

What is an ‘open option’?

Once you have made your initial booking, we can give you an open option on any additional rooms that you may need. If we need them for other guests, we will contact you and let you have a day to confirm whether any of your other possible members are going to book.

What if only two of us want to come to one of your chalet-hotels?

We pride ourselves on the warm welcome and sociable ambience of our chalet-hotels. Guests book in parties of all sizes, but after a few days you often can’t tell who came with which group! If a large group is already booked into a particular chalet then we will normally advise anybody else interested in booking for the same week so they are aware. We have many groups who met on holiday with Ski Miquel and now come away on holiday with us together!

How much deposit do you require?

To confirm your booking, we simply require a deposit of £175 per person.

When is the balance due?

The balance of the holiday is payable 10 weeks prior to departure.

Do I need to collect all the money from my group to pay?

We allow guests to call individually to pay for their deposits or full amount, and they can also call individually to add ski packs. However, we do ask the party leader to calculate and contact their party members with the amount they need to pay, and to provide them with the booking reference for when they call.

Is my money safe and secure?

Your Ski Miquel package holiday is fully protected by our ATOL (1694) and by the Package Travel Regulations (2018) for your peace of mind. If it should become necessary for Ski Miquel to cancel your holiday prior to departure then you will receive an alternative holiday offer or a full refund. Please see our dedicated page on this for further details - The link is in the footer of our website.

How do I receive my flight confirmation?

Once you have paid the balance for your holiday, you can click on the 'e-tickets' button in the top-right corner of our website and enter the passport details for all members of your group, and you will then be able to download or print off your flight confirmation.

Can I make changes to my booking?

Yes, of course – We can add ski carriage or equipment hire, and we can also change names and even dates and resorts (if possible) for a small admin charge. We understand that major changes are often due to regrettable circumstances, so we will give you the maximum support.

What if I should decide not to travel?

If you decide not to travel of your own accord and the FCO advice at the time is not against travelling to your scheduled destination, then our usual cancellation terms would apply – Please refer to our booking terms & conditions (see link on home page).

What if I become ill and am unable to travel?

If you should become ill with COVID before departure, for example, and you are unable to travel, then we would treat this in the same way as any other illness and our normal cancellation terms would apply (the link to our booking terms & conditions is in the footer of our website).

What if my holiday is curtailed whilst I am in resort?

If your holiday is curtailed following departure and due to circumstances which are beyond our control, we would not be able to provide a refund for the main holiday cost, as by that point we would have incurred all of our own costs in providing the holiday (i.e. transport, accommodation, staff, food, etc). In that case you would need to submit a claim to your travel insurance company for holiday curtailment, so you should ensure that you have an appropriate travel insurance policy in place prior to departure.

Do you have a Data Privacy Policy?

Yes, and you can find a link to the full policy in the footer of our website. Please note that Ski Miquel will never sell your information to any third party for direct marketing purposes.

What if I have any more questions?

We are here for you! We do not like to hide behind automated answerphones or e-mails and our friendly team are always happy to talk to you. If you have any questions or concerns at all then please feel free to call us on 01457 821200. Further travel information and advice can also be found on the UK government website. Please note it is your own responsibility to consult the latest government advice on policies and entry requirements for your specific destination prior to travel.

Can you tell me more about the quality of your chalet-hotels?

Ski Miquel owns nearly all of our properties, and we try to make the standard of room fittings the same across all our chalet-hotels. The beds are specially made in Rotherham, the bedroom furniture is made in Leeds, bed linen comes from London, the duvets are from Surrey, and professional kitchen fittings are made in Oldham. We have spent many years developing a standard that guests like, and we continually look to improve wherever possible.

Is there a bar in the chalet-hotel?

All our chalet-hotels offer a bar service at very reasonable prices, which are normally well below the usual high prices elsewhere in resort. With the exception of the Tannenburg in Bad Gastein, the bar is exclusively for the use of Ski Miquel guests and has a great atmosphere. Payment is on a tab basis and is settled at the end of the week in the local currency. The bar will normally open in the afternoon or early evening before dinner, which is served at 8pm, and will remain open after dinner until 11pm when the bar closes. Please note we endeavour to ensure that any noise from the bar cannot be heard in the bedrooms.

What is the standard of the food?

Good food is central to any good ski holiday and we pride ourselves on the standard of the food we offer. All meals are prepared by experienced and qualified chefs, who work to the acclaimed Ski Miquel Cookbook. Breakfast is buffet-style with cereal, muesli, fruit, fresh bread, butter, jams, tea, coffee, fruit juice and a cooked egg dish of the day. After-ski tea is usually fresh bread, butter, jam and a homemade cake or biscuits. Dinner is bistro-style and best described as good gastro pub fare. Following pre-dinner canapes in the bar, we offer a 3-course meal with wine included, followed by a cheese course.

Can you tell me more about dinner?

Dinner is served on six out of the seven nights, as the staff have a night off, which is usually the Wednesday (or Thursday in Baqueira). The evening starts with canapés served in the bar at 7:30pm, where everyone usually meets. Dinner is then served at 8pm. Tables vary in size from 6 to 12 settings and we serve 3 courses prepared by a fully-trained professional chef working from the Ski Miquel Cook Book. Complimentary wine is served during the meal, which finishes with a cheese board.

Do you cater for special dietary requirements?

Yes, we regularly cater for guests who have specific food allergies/intolerances. All we ask is that at you inform us at the time of booking to ensure that we are able to give our chef sufficient notice and so they can order in any special supplies which may be required. Sometimes certain ingredients can be difficult to source in mountain ski resorts, so if a particular dietary requirement is more complex then a guest may wish to bring their own ingredients for the chef to use. Our chef will put the set menu on display every morning, so if there is something you cannot eat then please let us know straight away.

What about serious food allergies?

We do have good experience of accommodating quite demanding dietary requirements, including allergies where any mistakes could potentially have very serious consequences. We do have in place a formal procedure which should ensure that any risks are eliminated, but we do request a clear written statement of needs. The training of our chefs will ensure that professional procedures are carried out, but this can be a complicated area, so please do call the office to discuss this with us and confirm that Ski Miquel are able to meet your requirements.

Is wine included with dinner?

Yes, complimentary wine is served during the 3-course meal and the chalet staff will gladly refill the carafes for you, up until the cheese course is served, when the carafes will be removed from the table. We ask that guests do not take their wine glasses into the bar after dinner.

Why should I buy my ski pack items from you?

We will make sure you buy the right lift pass at the best price, and our adult lift pass prices are usually cheaper than if bought in resort. Our adult equipment rental price will also be less than if you buy directly from the shop, and you will also be accompanied by a member of our staff to ensure that your ski hire goes smoothly. Our long-standing and excellent relationship with the rental shops in our resorts means you will be given good intermediate level equipment, and if you wish to upgrade your equipment (if you want to try some racing or powder skis, for example) then you can simply pay an extra amount directly to the rental shop in resort. In the unlikely event of a problem, with say damage or loss of equipment, then we can help to sort this out for you. Lift-side equipment storage is also free in some of our resorts.

What standard is the rental equipment?

All shops have very modern ski and snowboard equipment, but if you would like to get the latest racing skis, for example, then you can pay a supplement directly to the rental shop in order to upgrade. Today there is no such thing as a 'bad' ski, just the risk of a heavily-used ski from the wrong shop! Skis do have different characteristics – soft, hard, quick to turn, or great for fast wide turns – It’s all about what you prefer. If you rent through us, you can try your equipment and then change it at the shop if you wish to.

Why should I rent my ski/snowboard equipment?

New equipment is developing all the time and the modern shapes make skiing and snowboarding much easier. You save the ski carriage charge, plus the cost and effort of servicing. You can also change your equipment if you want to try something different. You can often get a free mid-week service, and some resorts even have free lift-side storage. Please also note that children’s equipment is often a lot cheaper if bought directly from the rental shop in resort.

Do you sell the full ski area lift pass?

Yes, we do. Please beware of some companies that seem to offer a cheaper lift pass, as it will usually be a local area pass only, and trading up after a few days will be a lot more expensive. Lift pass pricing by the resorts can sometimes be confusing – Some resorts have good deals for beginners, whereas others don’t. If you are thinking of going to Montgenevre then do call us and we will talk you through our lift pass recommendation, which includes a day in the 'Milky Way' ski area, with free return transport from Sauze d’Oulx.

Are there any child lift pass offers available?

Yes, but the offers do vary from resort to resort, so please call us and we will see what works best for you. You will need to buy your child’s lift pass in resort, as proof of age is usually required at the kiosk. For the last few weeks of the season, a number of our resorts offer a free child’s pass if bought with an adult pass. In Serre Chevalier, they will often offer a good discount for a family lift pass during the season, if bought in resort.

Are there any senior lift pass offers available?

Yes, but only in some of our resorts, so please call us to find out which resorts offer senior lift pass offers, and for which ages.

Can I book ski/snowboard lessons through Ski Miquel?

We have a great relationship with local ski schools, but we ask you to book your lessons independently and directly with the ski school. Many guests put together their own private group for a shared lesson, which is a good way to keep the cost down and make sure you are all of a similar standard. All the ski schools now have good websites with details of the lesson prices, and you will find the link under the ‘Ski Info & Extras’ section of the resort page on our website. It is always best to contact the ski schools in advance, particularly if you are travelling during peak holiday periods, such as New Year or Half Term.

Are there any English-speaking ski schools in your resorts?

Most of the ski instructors in our resorts have a good level of English, and there is even an English-run ski school in Baqueira. You will find further information on this under the ‘Ski Info & Extras’ section of the resort page on our website.

Will I need to buy a lift pass if I am a beginner skier/snowboarder?

This will depend upon the resort and your ability level. In some resorts, if beginners are with the ski schools, they do not need a lift pass for the first few days if they are only using the nursery slopes. In other resorts, it is best to buy a limited area pass and then upgrade later in the week depending on your progress.

What time do the ski lessons take place in each resort?

Ski school hours vary from resort to resort, and please note that the lesson times can also vary during the season, so please make sure you check the times in advance with the specific ski school. You will find the link to the ski school website under the ‘Ski Info & Extras’ section of the resort page on our website.

Why is the ski hosting programme so popular?

Guests tell us that they really enjoy skiing runs that they are comfortable on without having to keep checking the piste map constantly! Another big bonus is that they get to ski much more of the resort, as our ski hosts know the best routes and connections to access the full ski area. The primary job of the ski host is to give you a fun, safe and comfortable day. Please note that our ski hosting is all on-piste and we do not provide any guided off-piste skiing.

Who can join the ski hosting groups?

Our ski hosting programme is for any guest of any age – All we ask is that you can ski a blue run well and a red run comfortably, and you will then be welcome to join in with the ski hosting programme. We have a duty of care and so we cannot take a skier who is not competent, as safety is paramount. We do not and will not instruct – our ski hosting is no substitute for ski school. We will never pass judgement as to whether a guest is capable of skiing a particular run – we cannot and will not do this, so it must be up to the guest.

Will I be able to keep up with the ski hosting group?

We will usually have a steady group and a quicker group on each ski hosting day. Above all the skiing will need to be at the guests' pace. Every group has its own comfortable pace - Some groups will nearly wear out the ski host, whilst other groups will like to stop frequently to enjoy the wonderful scenery, but we will endeavour to set the ski hosting at the right pace to ensure that everyone has a great day. All pisted runs are colour-graded and coded on the piste map. However, guests can of course ask the ski host where they are and the grade of the next run.

What kind of runs do you take guests on?

The ski host will tailor the day to the group's ability and the best snow. The challenge of a particular run is made by both its steepness and the snow conditions. An icy blue run is often harder than a freshly-groomed black run. Our ski hosts will never take you on a closed piste, as it will usually be closed for a good reason.

Where does the group take a break, and what about lunch?

For some, lunch is a most important part of the day, but for others it’s a necessary interruption of the skiing, so our ski host will adapt as needed! A morning break is usually planned into the route, and both groups tend to use the same hut so that you can meet up with your friends, and in case you want to swap groups. On most days, our ski hosts will be able to reserve a table in a mountain hut that offers good value and service. All the restaurants know Ski Miquel well, as we have been using some of them for many years.

What about more challenging skiing/snowboarding?

Most of our resorts have itinerary runs – These are runs that are not pisted, but are patrolled and declared open and safe by the mountain management. Itinerary runs are often of great quality and the ski host will happily show these routes to the guests, and if requested they may also ski down behind you to make sure you are safe. However, please be aware that these runs are not part of our ski hosting programme. Additionally, our ski hosts do know the resorts well, so they can point out more challenging terrain that is more suitable for exploring with a mountain guide or an instructor.

What is there to do for any non-skiers in our group?

All our resorts have excellent public transport in the valley. In Lauterbrunnen you can use the bus to go up the valley and walk back, or use the train from Mürren to walk to the descending cable car. You can also use this type of combination in Bad Gastein to easily access some spectacular scenery. Serre Chevalier has a very useful bus service along the valley, which goes though pretty villages to historical Briançon, with its drawbridge and imposing walls – well worth a visit. Saalbach has easy access to Salzburg, as well as many valley facilities. You can walk over to Italy from Montgenevre, via the golf course! Try shopping in Vielha in the valley below Baqueira, which has a great selection of shops with Spanish prices. If you want more detail, then please feel free to call us.

Which of your resorts is best for non-skiers?

Some resorts are better than others for non-skiers, but it just depends on what they are looking for and like doing. You can get the best answer to this question by giving us a call – We know the resorts very well and it would need a lot of words to spell out the great choice of activities and places to visit or explore. There is no shortage of resort-centred pool and spa facilities. If beautiful winter walks are needed then the choice is good, and if you want an excursion out of the valley to interesting historical places then we also have many suggestions.

Will non-skiers be able meet up with the skiers in our group?

Yes, usually quite easily, as thanks to our ski hosting programme we know where we will be at lunch time. On most days it is simple for the non-skier to use a lift to join their friends for lunch. The ski hosts can suggest the best days for meeting and provide clear instructions for travel. If you have any problems en route, then just call our ski host on their mobile and they will be able to steer you towards the lunch spot.

Bad Gastein

Which airport do you fly into?

For Bad Gastein we fly into Salzburg airport.

How long is the transfer from the airport to the resort?

The coach journey from Salzburg airport to Bad Gastein normally takes around 1.5 hours.

How close is the chalet-hotel to the ski lifts?

It is only around a 5-minute walk from our chalet-hotel to the ski lifts.

Is the valley bus service included with my lift pass?

Yes, the ski bus is included with your lift pass. Please note there are also some non-ski buses that are not included on your pass, so please make sure you get on the right bus!

Where can I store my skis and boots?

You can store you skis and boots right next to the main lift station, which is free if you rent you equipment from Schober Sports, or a small fee is charged for storing your own equipment. Alternatively, you can also store your equipment in the ski room at the chalet-hotel if you prefer.

Can I get cheaper equipment rental for children?

Yes, it will normally be cheaper to purchase equipment hire for children directly from the rental shop in resort.

Do children get cheaper lift passes?

Yes, children will normally be able to benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is dependent upon their age, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price for children in resort.

Do seniors get cheaper lift passes?

Unfortunately, Bad Gastein does not offer a cheaper lift pass price for seniors.

How close are the thermal baths to the chalet-hotel?

The thermal baths are only a few minutes' walk from our chalet-hotel and are well worth a visit.

Baqueira

Which airport do you fly into?

For Baqueira we fly into Toulouse airport.

How long is the transfer from the airport to the resort?

The coach journey from Toulouse airport to Baqueira normally takes around 2.5 hours.

How close is the chalet-hotel to the ski lifts?

It is only around a 5-minute walk from our chalet-hotel to the ski lifts.

Where can I store my skis and boots?

You can store you skis and boots right next to the main lift station for a reasonable charge. Alternatively, you can also store your equipment in the ski room at the chalet-hotel if you prefer.

Can I get cheaper equipment rental for children?

Yes, it will normally be cheaper to purchase equipment hire for children directly from the rental shop in resort.

Do children get cheaper lift passes?

Yes, children will normally be able to benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is dependent upon their age, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price for children in resort.

Do seniors get cheaper lift passes?

Yes, seniors will normally benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is age-dependent, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price in resort.

Lauterbrunnen

Which airport do you fly into?

For Lauterbrunnen we fly into Geneva airport.

How long is the transfer from the airport to the resort?

The coach journey from Geneva airport to Lauterbrunnen normally takes around 2.5 hours.

How close is the chalet-hotel to the ski lifts?

It is only around a 6-minute walk from our chalet-hotel to the ski lifts.

Where can I store my skis and boots?

You can store you skis and boots right next to the main lift station for free. Alternatively, you can also store your equipment in the ski room at the chalet-hotel if you prefer.

Can I get cheaper equipment rental for children?

Yes, it will normally be cheaper to purchase equipment hire for children directly from the rental shop in resort.

Do children get cheaper lift passes?

Yes, children will normally be able to benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is dependent upon their age, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price for children in resort.

Do seniors get cheaper lift passes?

Yes, seniors will normally benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is age-dependent, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price in resort.

Montgenèvre

Which airport do you fly into?

For Montgenevre we fly into Turin airport.

How long is the transfer from the airport to the resort?

The coach journey from Turin airport to Montgenevre normally takes around 1.5 hours.

How close is the chalet-hotel to the ski lifts?

It is only around a 3-minute walk from our chalet-hotel to the ski lifts.

Where can I store my skis and boots?

You can store you skis and boots right next to the rental shop in resort. Alternatively, you can also store your equipment back at the chalet-hotel if you prefer.

Can I get cheaper equipment rental for children?

Yes, it will normally be cheaper to purchase equipment hire for children directly from the rental shop in resort.

Do children get cheaper lift passes?

Yes, children will normally be able to benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is dependent upon their age, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price for children in resort.

Do seniors get cheaper lift passes?

Yes, seniors will normally benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is age-dependent, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price in resort.

How close is the spa to the chalet-hotel?

The Durancia spa is only around 10 minutes' walk from our chalet-hotel and is worth a visit.

Saalbach

Which airport do you fly into?

For Saalbach we fly into Salzburg airport.

How long is the transfer from the airport to the resort?

The coach journey from Salzburg airport to Saalbach normally takes around 1.5 hours.

How close is the chalet-hotel to the ski lifts?

It is only around a 5-minute walk from our chalet-hotel to the ski lifts.

Is the valley bus service included with my lift pass?

Yes, the ski bus is included with your lift pass. Please note there are also some non-ski buses that are not included on your pass, so please make sure you get on the right bus!

Where can I store my skis and boots?

You can store you skis and boots right next to the main lift station for a reasonable charge. Alternatively, you can also store your equipment in the ski room at the chalet-hotel if you prefer.

Can I get cheaper equipment rental for children?

Yes, it will normally be cheaper to purchase equipment hire for children directly from the rental shop in resort.

Do children get cheaper lift passes?

Yes, children will normally be able to benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is dependent upon their age, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price for children in resort.

Do seniors get cheaper lift passes?

Unfortunately, Saalbach does not offer a cheaper lift pass price for seniors.

Serre Chevalier

Which airport do you fly into?

For Serre Chevalier we fly into Turin airport.

How long is the transfer from the airport to the resort?

The coach journey from Turin airport to Serre Chevalier normally takes around 2 hours.

How close is the chalet-hotel to the ski lifts?

It is only around a 5-minute walk from our chalet-hotel to the ski lifts.

Is the valley bus service included with my lift pass?

Yes, the ski bus is included with your lift pass. Please note there are also some non-ski buses that are not included on your pass, so please make sure you get on the right bus!

Where can I store my skis and boots?

You can store you skis and boots right next to the main lift in the village for a reasonable charge. Alternatively, you can also store your equipment in the ski room at the chalet-hotel if you prefer.

Can I get cheaper equipment rental for children?

Yes, it will normally be cheaper to purchase equipment hire for children directly from the rental shop in resort.

Do children get cheaper lift passes?

Yes, children will normally be able to benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is dependent upon their age, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price for children in resort.

Do seniors get cheaper lift passes?

Yes, seniors will normally benefit from a cheaper lift pass if bought directly from the lift pass office in resort. This is age-dependent, so please call us for further details. You will also need to present a proof of age (e.g. a passport) to benefit from the cheaper lift pass price in resort.

How close are the thermal baths to the chalet-hotel?

The thermal baths are only a few minutes' walk from our chalet-hotel and are well worth a visit.