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Practical Information

YOUR HOLIDAY DETAILS

Once all the deposits for your group have been paid, the party leader will receive an invoice by e-mail.  All details on the invoice should be checked upon receipt. If anything is incorrect, please let us know straightaway so we can make any necessary changes.

Please let us know if any members of your group have any specific dietary requirements.

It is important that we are provided with all passenger names and dates of birth at least 4 weeks prior to departure.

PAYING THE BALANCE

Balance payments must be made no later than 10 weeks prior to departure.

Please pay your balance by online bank transfer to our Ski Miquel company account:

Sort code:  01-05-31

Account no:  02820617

Include your booking reference and your name as a reference on the payment.

Please also send an e-mail to ski@skimiquel.co.uk to let us know you have paid.

If you are not the person who has arranged the holiday with us, please ask your party leader to confirm the amount you need to pay.

Your booking reference can be found in the top-right corner of the invoice. If you don't have access to the invoice, please ask your party leader to provide you with the booking reference.

You can also pay by card over the phone by calling our Head Office, but please note we incur service charges on card transactions, which we would ideally prefer not to pay, so we can continue to keep our holiday prices as low as possible.

Please also note that our ATOL (1694) gives you full financial protection in the unlikely event of company failure.

For further information, please see our terms and conditions.

PISTE MAPS

A piste map can be found under ‘Ski Info & Extras’ on each of our resort pages:

Bad Gastein

Baqueira

Lauterbrunnen

Montgenevre

Saalbach

Serre Chevalier

LIFT PASSES & EQUIPMENT RENTAL

We would recommend that you purchase any lift passes and/or equipment rental through our Head Office prior to departure in order to guarantee our published prices, as this will give you a good discount on the public prices, and will also ensure smooth and efficient delivery in resort.

It is possible to purchase these items on the coach transfer using a debit or credit card (no cash is accepted on the coach), but please note that prices could be higher, depending upon the exchange rate prevailing at the time.

Please also note that for Serre Chevalier, Montgenevre and Baqueira, it is best for lift passes to be pre-ordered at least 2 weeks prior to departure.

SKI CARRIAGE

Payment for ski carriage is now being rigorously enforced by the airlines, so if you are taking your own equipment with you then we would recommend that you add ski carriage onto your booking, as airlines may refuse carriage of skis or snowboards that have not been pre-booked.

Please note that ski carriage is limited on some flights, so may not always be possible. There is also a weight limit, so please check this.

Also note that if ski carriage is not pre-booked then you are likely to incur penalty charges imposed by the airlines at the airport.

BAGGAGE ALLOWANCES

Information on baggage allowances for our ski flights can be found here:  https://www.skimiquel.co.uk/information-pages/baggage-allowances

SKI & SNOWBOARD LESSONS

Please book ski/snowboard lessons directly with the local ski school in your destination resort.

The websites for the local ski schools that we would recommend in each of our resorts are as follows:

Bad Gastein

www.skischule-badgastein.at/en

Baqueira

www.bbskischool.co.uk

www.deportesjmoga.com/en/skiing-classes

Lauterbrunnen

www.skiwengen.ch/en

Montgenevre

www.ski-school-montgenevre.co.uk

Saalbach

www.skischule-saalbach.at/en

Serre Chevalier

www.serre-chevalier-ski-school.co.uk

TRAVEL INSURANCE

If you require travel insurance, please see this page on our website:  https://www.skimiquel.co.uk/information-pages/travel-insurance

You can obtain a quote directly from MPI Brokers here:  https://retail.mpibrokers.com/ski-miquel

YOUR OUTWARD JOURNEY

Upon arrival at the airport, and after you have collected your luggage, you will be met by our Resort Manager in the Arrivals Hall. Please introduce yourself to our Resort Manager and you will then be directed to the transfer coach. Please make sure you get on the correct coach!

Skis and snowboards are sometimes delivered outside the normal baggage reclaim area. Please note that you are personally responsible for ensuring that all your baggage has been put onto the coach. If your luggage does not appear in the baggage reclaim area, please let our Resort Manager know and they will be able to assist you so that your luggage can be traced.

Please note we operate shared transfers to and from our resorts. Whilst we try to ensure that flights from different airports arrive and depart at similar times, you may have a short wait at the airport, either after landing on the outbound journey, or on the return journey.

The coach transfer will usually take between 1.5 and 2.5 hours, depending on the distance from the arrival airport to your destination resort. The coach will not normally stop on the journey. Please note that alcohol consumption is not permitted on the coach.

Information about your destination resort will be provided by our Resort Manager on the transfer coach, and this will be your last opportunity to purchase lift passes and/or equipment rental.

Rental equipment will usually be collected on the afternoon of arrival in resort, or early the following morning.

OUR CHALET-HOTELS

The ambience in our chalet-hotels is very informal, and the help and co-operation of all our guests will contribute towards a good atmosphere and a great holiday.

Bath towels and hand towels are provided in all our chalet-hotels, but hairdryers are not provided.

Our staff will make the beds and clean the rooms, and we simply request that our guests tidy their own rooms to facilitate this.

Wi-Fi is provided in the lounge area of all our chalet-hotels. Please be aware that this can sometimes be intermittent, depending on usage.

Mealtimes are normally as follows:  Breakfast 8 - 9am / After-ski tea 4:30 - 5:30pm / Canapés 7:30pm / Dinner 8pm

Our guests eat together in the evenings, usually meeting in the bar first to enjoy canapés and an aperitif. A bar service is available to our guests before and after dinner each evening, except on the staff day off. Please note that locally purchased drinks must not be consumed in the bar.

Complimentary wine is served with the evening meal and will be made available during dinner service, until the dessert is served, at which point glasses will be topped up before the bottles/carafes are removed from the table. After dinner, all wine glasses and bottles/carafes must be left at the table and must not be taken into the lounge or seating areas.

The chalet staff have one day off in the middle of the week. Only breakfast will be served on the staff day off, and a meal out can be arranged at a restaurant nearby for that evening.

Due to government regulations, no smoking (or vaping) is permitted in our chalet-hotels.

Please note that a charge will be made if you should happen to lose your room key.

If there is anything that you are not happy with during your stay, please inform our Resort Manager straightaway, as this will enable appropriate action to be taken as soon as possible.

THE RESORT

Our Resort Manager will usually arrange a welcome meeting on the first evening, when they will provide you with various information on your destination resort.  They will also be able to let you know the location of various amenities and services, including the following:

  • Equipment rental shops
  • Ski storage facilities
  • Ski school meeting points
  • Medical centre
  • Pharmacy
  • Banks and/or cash points
  • Bars and restaurants
  • Post office
  • Valley bus services

SKI HOSTING

Our ski hosting programme is for any guest of any age – All we ask is that any participants must be able to ski a blue run well and a red run comfortably. We cannot host a skier who is not competent, as safety is paramount.

We do not and will not instruct, so our ski hosting programme is not a substitute for ski school. We will usually have a steady group and a quicker group, depending on numbers, and our ski host will tailor the day to the group's ability and the best snow.

Our ski hosting groups meet after breakfast, at around 9am. A morning break is normally planned into the route for around 11am, and both groups will tend to head for the same mountain hut so you can meet up with your friends, and in case you might wish to swap groups. A lunch stop is usually planned for around 1pm, and our ski hosts will endeavour to reserve a table in a mountain hut that will offer you good value and service.

Please note our ski hosting is all on-piste and we do not provide any guided off-piste skiing.

RETURNING HOME

Rented ski/snowboard equipment must be returned to the rental shop before 6pm on the day before you return home. Significant damage or loss will be charged for by the shop, so please ensure you take good care of your rented equipment.

You must check the return journey details with our Resort Manager on the day before departure. Please be ready at the specified time, as we will not be able to wait. If you should happen to miss the transfer, you will need to organise your own transport back to the airport. Please note there is always the possibility that the scheduled departure time from resort may need to be brought forward in the event of heavy weather or traffic.

For guests staying in one of our partner hotels, every effort will be made to contact you, but please note it is not always possible to speak directly with all of our guests, so it is essential that you confirm with the hotel reception that there is no change to the return transfer departure time.

Guests are fully responsible for any damage caused to rooms, as well as theft, or any loss or damage caused to ski/snowboard equipment.

SOCIAL MEDIA

Please join us on Facebook (@SkiMiquelHolidays) to keep up to date on our latest news, and please remember to like our page!

You can also follow us on Instagram (@SkiMiquelHolidays) and we would encourage you to share your photos and videos from your holiday.

Please also visit our YouTube channel.

Additional information can be found on our FAQs page:  https://www.skimiquel.co.uk/information-pages/faqs

If you have any further queries, please feel free to call us:  (01457) 821200