Head Bar Person & Ski Concierge

The Head Bar Person & Ski Concierge is one of the most visible roles in our chalet-hotels, so they are essential to our operation in resort and are a main point of contact for keeping our guests happy. Without the engaging personalities of our staff, their attention to detail, cleanliness, and fantastic hosting skills, we wouldn’t have so many repeat bookers. It is the Head Bar Person & Ski Concierge's job to ensure our guests are not on just another ski holiday, but to make sure they have the true ‘Ski Miquel Experience’.

This is a highly sociable role for people who are willing to work hard and enjoy all that the mountains have to offer. If you do, you will be rewarded with a job that gives you plenty of skiing time and guest interaction, making it ideal for someone who is outgoing and loves meeting new people.

The Role

This is a split role, focussing primarily on covering the chalet-hotel bars and ski concierge service with our guests, although some Chalet Host duties will also be involved. The following is an outline of the principal tasks that are expected of our Head Bar Person & Ski Concierge:

Bar Management

Stock management
- Ensuring the bar is always kept well-stocked.
- Doing bar stock takes
- Changing kegs
- Monitoring of stock variances
Reconciliation of the money weekly.
Supervising bar service to ensure.
Management of rubbish and recycling.
Setting up and being present for afternoon tea, which is served from 4:30-5:30pm.
Creating a welcoming atmosphere with appealing music in the bar.
Serve guests après-ski drinks and providing good company.
Running the bar up until 11pm, with a break for the evening meal service.
Keeping the bar and lounge areas clean, tidy, and welcoming.

Airport Transfers

Check coach numbers and times with the coach company.
Traveling with guests to and from the airport on the coach.
Welcoming the guest at the airport.
Resolving any lost luggage issues.

Chalet Hosting

Cleaning the guest rooms (including the toilets and showers) on transfer days.
Cleaning the communal areas on transfer days and when the bar is quiet.
Serving afternoon tea when opening the bar in the late afternoon / early evening.
If the bar is quiet, assisting with setting up the dining room for the evening meal service.
Morning bread run.

Ski Concierge

Being ready 10 minutes ahead of the meeting time to be able to greet the guests.
Dividing the guests into two ski hosting groups (if required).
Booking a mountain restaurant for lunch each day and day off evening meals.
Be confident in managing groups of 25 adults.
Ski with our guests all morning, taking them to lunch, stopping for a mid-morning coffee break.
Addressing the diverse needs of our guests and tailoring each day’s ski concierge programme to the groups’ requirements.
Nightly speech to guests about next day's activities.
Small Maintenance tasks.
Ensuring the groups are always safe and having fun!

This is a very social position and we encourage our staff to interact with our guests and to be a major factor in the enjoyment of their holiday experience.

The Candidate

Personal qualities:

Punctual
Hard-working
Proactive
Friendly and engaging
Sociable
Team player
High attention to detail
Well-presented
Capable with computers / bar point of sales apps
Guest-focussed

Essential Requirements:

Over 21 years of age at the time of application.
Must have a valid EU passport or must already have the right to work in France or Austria.
Must have a fluent English to be able to communicate well with guests and other staff.
Previous hospitality and bar management experience.
A very experienced skier.
Be able to inspire confidence in a ski group.
The ability to speak another foreign language is preferred but is not essential.